![]() Unsuitable items will only be refunded when returned within 14 days of receipt. Items should be dispatched to the following address: Sister, 409 Ecclesall Road, Sheffield, S11 8PG. Please note that all items returned to Sister are the responsibility of the customer until they arrive at the Sister returns department. Royal Mail Special Delivery) for all returned parcels with a value in excess of £250. We strongly recommend the use of an insured and traceable postal service (e.g. Sister cannot take responsibility for returned items until received and signed for. We recommend items be returned via a recorded courier service. Please place your invoice sheet inside your returns parcel, and please state which items you would like to return or exchange and the reason why. The items must be returned in the same condition with all packaging and garment tags still attached. All items are checked prior to shipment to make sure they are in perfect condition. However if you not completely satisfied with your order, we are happy to offer you a full refund to the value of the product. We are confident you will be happy with your purchase. Jewellery is non-returnable due to hygiene reasonsįace masks will not be accepted for refunds due to hygiene reasons.General sale items are accepted for a refund within the 14 day return policy. Please be advised if you purchase an item from our 'Clearance' pages, the item is non-returnable/non-refundable. CLEARANCE ITEMS ARE NON-REFUNDABLE (Clearance items have a red sash on the product page saying "clearance").Orders placed after 1pm Friday will be dispatched on Monday. Any orders made after this will be dispatched the following day. Orders placed before 1pm Monday-Friday will be dispatched the same working day. If you decline to pay the amount for customs/duty fees, postage costs will not be refunded) We are not liable and it is up to the customer to pay the amount asked for. ![]() (International parcels being shipped from the UK are subject to customs/duty fees. Royal Mail Tracked & Signed (7-21 days) - £34.99 Royal Mail Tracked & Signed (7-14 days) - £14.99 Standard Offshore Tracked (3-7 days) - £5.99 (includes Jersey, Guernsey and Isle Of Man)Įuropean Services (Please be advised as of 1st January 2021, European parcels being shipped from the UK are subject to customs/duty fees. Royal Mail Northern Ireland Tracked (3-7 days) - £5.99 Royal Mail Scottish Highlands (3-7 days) - £5.99 Special Guaranteed by 1pm (guaranteed next day delivery) - £9.99 If you have any questions, don't hesitate to get in touch and we will be happy to help. Below you will find all the information you need on Delivery & Returns.
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